30-day returns on unopened items
If you change your mind, you can return an item within 30 days of the delivery date as long as it is unopened, unused and still in its original factory-sealed packaging.
Items we cannot accept
- Opened items, or items with broken factory seals (unless they arrived defective, see below)
- Items damaged after delivery or missing original packaging or accessories
- Items returned more than 30 days after delivery
How to start a return
- Email contact@hobzoo.com or use live chat with your order number and the item you want to return.
- We reply with return instructions and the return address. Please do not send items back without contacting us first.
- Pack the item securely and ship it with a tracked service.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If we sent the wrong item or the item arrived damaged or defective, we cover return shipping.
Refunds
Once your return arrives and passes inspection, we issue a refund to your original payment method within 2 business days. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement. Original shipping is free, so nothing is deducted for it.
Damaged, defective or wrong items
Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement if stock allows, or a full refund. Nintendo products may also be covered by the manufacturer warranty.
Contact
Hobzoo
891 N Birch St
Monticello, IA 52310
United States
Email: contact@hobzoo.com
Phone: +1 (262) 600-1294