Orders and stock
Are your products authentic and new?
Yes. Everything we sell is genuine, brand new and factory sealed.
Why can I only buy 2 of an item?
Stock on limited editions is very tight. To keep it fair, each customer can buy a maximum of 2 units of any product. The limit applies across orders made with the same email address.
Is the stock count on the product page real?
Yes. The number shown is our actual stock, and it updates automatically as orders come in. Sales from our other channels are included too.
Will you restock sold-out items?
Sometimes, but limited editions often do not come back. Ask us on live chat and we will tell you what we know.
Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it easier to see your order history.
Shipping
How much is shipping?
Shipping is free on every order within the United States.
How long does delivery take?
Orders are handled in 1 to 2 business days, then delivered in 3 to 7 business days. See our Shipping Policy for details.
Do you ship outside the U.S.?
Not at the moment. We ship to U.S. addresses only.
How do I track my order?
We email your tracking number when your order ships. You can also use our Order status page.
Returns and payments
Can I return an item?
Unopened items in their original sealed packaging can be returned within 30 days of delivery. See Returns & Refunds.
Can I cancel my order?
Yes, any time before it ships. Contact us quickly by chat or email. See Order Cancellations.
Which payment methods do you accept?
The payment methods available are shown at checkout. See Payment Methods.
Is checkout secure?
Yes. Checkout runs over an encrypted connection and payments are handled by secure payment providers. We never store your full card number.