Free shipping on every order
Every order shipped within the United States ships free. There is no minimum spend and no hidden handling fee.
Processing and delivery times
| Step | Time |
|---|---|
| Order handling (inspection and packing) | 1 to 2 business days |
| Shipping (transit) | 3 to 7 business days |
Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin handling on the next business day. Delivery times are estimates from the carrier and are not guaranteed, especially during peak seasons or severe weather.
Where we ship
We currently ship to addresses in the United States. We do not ship internationally at this time.
Tracking your order
As soon as your order ships, we email you a tracking number. You can also check your order on our Order status page using your order number and billing email.
Packaging
Every item is inspected before it ships and packed with protective padding in a plain, sturdy outer box so the product packaging arrives in collector condition.
Address changes
Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can update the address any time before the order ships. Once a package has left our facility we cannot redirect it.
Lost, delayed or damaged packages
If your tracking has not updated for 5 business days, your package shows as delivered but you have not received it, or it arrives damaged, contact us within 7 days of the delivery date. Please keep all packaging and send photos of any damage. We will open a claim with the carrier and work with you on a replacement or refund.
Questions
Reach us any time:
Hobzoo
891 N Birch St
Monticello, IA 52310
United States
Email: contact@hobzoo.com
Phone: +1 (262) 600-1294