This Privacy Policy explains how Hobzoo (“we”, “us”) collects, uses and shares information when you visit hobzoo.com, place an order, use live chat or contact us.
Information we collect
- Order information: name, email, phone number, billing and shipping address, and the items you buy. Payment details are handled by our payment processors; we do not store full card numbers.
- Live chat and contact forms: the name and email you provide, the messages you send, and basic technical data such as IP address and browser type, which helps us prevent abuse.
- Account information: if you create an account, your login details and order history.
- Usage data: pages viewed, device and browser information, collected through cookies and similar technologies.
How we use your information
- To process, ship and support your orders
- To answer your questions on chat or by email
- To enforce purchase limits and prevent fraud
- To keep the website secure and improve it
- To meet legal, tax and accounting obligations
How we share information
We share information only with service providers who help us run the store, such as payment processors, shipping carriers, hosting and email providers, and only as needed for them to provide their services. We may also share information to comply with the law or protect our rights. We do not sell your personal information.
Retention
We keep order records as long as required for tax and accounting purposes. Chat transcripts and contact messages are kept for as long as needed to support you and are then deleted.
Your choices and rights
You can ask us to access, correct or delete your personal information by contacting us. See Your Privacy Rights for more detail, including rights under U.S. state privacy laws.
Children
Our store is not directed to children under 13 and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The “last updated” date at the top of this page shows when it last changed.
Contact
Hobzoo
891 N Birch St
Monticello, IA 52310
United States
Email: contact@hobzoo.com
Phone: +1 (262) 600-1294